Privacy Policy
1.1. We recognize the importance of privacy. That is why we are committed to maintaining the confidentiality of our users’ information. This Privacy Policy describes how we collect, use, and share your personal information on our website, as well as your options for accessing, updating, or controlling your personal information.
1.2. By using this site, you agree to this Privacy Policy.
Definitions
2.1. “Personal information” means information recorded about an identifiable individual, unless otherwise provided by privacy laws. 2.2. “Privacy laws” means relevant laws, including the Act respecting the protection of personal information in the private sector (LQ P-39.1) and the Personal Information Protection and Electronic Documents Act (LC 2000, C.5), as well as their regulations. 2.3. “Privacy Policy” means this policy for the collection, use, disclosure, retention, and destruction of personal information in accordance with privacy laws.
Discretion
Certain provisions of this policy may exceed regulatory requirements. We have the discretion to apply them.
Personal Information
4.1. Personal information is data about you that can be used to identify you. As you interact with our site, we may collect personal information including, but not limited to:
- Name, age, date of birth, gender, and marital status (if applicable)
- Billing and shipping addresses
- Payment information
- Telephone numbers and email addresses
- Cookies (if you accept them)
- Username and password
- IP address, operating system, browser type, device type, time zone
- Date and time of your visit
- Pages visited, documents viewed, correspondence
- Any other information relevant to the services we provide.
Cookies
5.1. Our site uses cookies to identify browsers as they interact with the site.
5.2. Cookies can be “persistent” or “session” cookies. The former are stored until their expiration date, while the latter expire at the end of the session.
5.3. We use cookies to:
- Identify you
- Manage the content of our site
- Personalize our site
- Protect user accounts
- Analyze the use and performance of our site
- Manage the promotion of our services. 5.4. You can configure your browser to refuse cookies.
Information Collected and Purpose
6.1. Personal information is collected with your consent for the purposes for which you interact with us.
6.2. Personal information is used to:
Respond to your requests, Process orders, Improve the site, Send notifications and updates, Send you offers, announcements, or newsletters.
6.3. Besides the forms on the website, we collect data through:
- Google Analytics
- Google Tag Manager
- Facebook Pixel
- AI Chatbot
6.4. If you provide your email address, we may send you updates, news, and promotional offers. You may unsubscribe at any time via the link in our emails.
6.5. We will notify you if we need to use your personal information for other purposes.
Data Storage and Security
7.1. Personal information is stored on our servers. We use measures to protect it from unauthorized access.
7.2. We have implemented appropriate security measures.
7.3. Access to personal information is limited to employees who need it to provide you with services.
7.4. We cannot guarantee absolute security on the Internet.
Liability
8.1. We are responsible for the personal information collected.
8.2. EnerClear Exteriors Contact Details:
- Address: 840 Canford Crescent SW, Calgary, AB T2W 1L2
- Phone: (403) 370-9511
- Email: [email protected]
8.3. Designated Contact:
- Name: Sean Bradley
- Address: 840 Canford Crescent SW, Calgary, AB T2W 1L2
- Phone: (403) 370-9511
Information Sharing & Retention
9.1. We do not sell, rent, or otherwise dispose of your personal information unless otherwise indicated.
9.2. Complaints will be treated confidentially, but disclosures may be necessary to resolve issues.
9.3. Personal information is retained for as long as necessary to fulfill the purposes for which it is collected.
9.4. Unnecessary information will be destroyed or made anonymous.
Access to Your Personal Information
10.1. You have the right to access, update, and correct inaccuracies in your personal information. You can also unsubscribe from marketing databases.
10.2. If you wish to update your information, please contact us via the methods provided.
10.3. If you request deletion of your information, it will only be deleted if it is no longer necessary for the services purchased or used.
10.4. You may withdraw your consent for the collection and use of your information.
Failure to Provide Personal Information
11.1. If you do not provide the necessary information, we may not be able to provide you with the requested services.
11.2. We will notify you if we have to cancel our agreement.
Transparency
12.1. We are committed to being transparent about the personal information we collect, use, and store. Contact us if you have any questions.
Changes to this Privacy Policy
13.1. This policy is effective as of March 11, 2025 and replaces previous versions.
13.2. We reserve the right to modify it without notice. Please review it regularly.